Policies

Registration and Administration

  • A complete registration form must be filled out.
  • Teachers cannot register students. All children attending a class must already be registered.
  • A parent or guardian’s signature is required.
  • Payment must be received at time of registration, prior to the class start date.
  •  Payment methods include:
    Single payment using cash, credit card, or debit card
    Monthly payments using pre-authorized credit only.
  • If you choose to pay on a monthly basis, we apply an extra monthly fee of $30 + GST.
  • Monthly payments must be received by the 15th of each month.
  • If you are on a monthly payment plan and your transaction is declined, we will charge a $____ late payment fee.

Group Lesson Cancellation Policy

  • Students cannot cancel a group lesson. You will not be refunded for a missed class.
  • The Giraffes Art School reserves the right to cancel classes that do not meet our minimum enrollment requirement.
  • If we cancel a class due to insufficient enrollment, you will be issued a full refund.
  • Depending on the class, we may reduce the time or continue as a semi-private course instead of cancelling. Payments will be adjusted accordingly.

Private Lesson Cancellation Policy

  • We require at least 48 hours’ cancellation notice.
  • If the cancellation is due to illness, the decision to reschedule will be up to the teacher.
  • Each student is allowed only one cancellation per term.
  • If a lesson is to be rescheduled, we will do our best to do so within the same term. However, if we cannot accommodate the change then a school credit will be issued.

Late Attendance of Private Classes

  • If a student misses more than half of the lesson, the teacher has the right to cancel the lesson.
  • There will be no refund in this case, and we cannot guarantee a make-up lesson.

Transfer to a Different Class or Teacher

  • First transfer request is free.
  • Any transfers after the first time will incur a fee of $25.
  • If the transfer happens due to unforeseen circumstances related to The Giraffes Art School, we will not charge a fee.

Refund Request: Before Classes Begin (Group and Private)

  • We will provide a full refund—including supply or material fees—if a student cancels 4 weeks or more before the first class.
  • We will provide a partial refund—including supply or material fees—if a student cancels less than 4 weeks before the first class. We will charge the first 1 to 3 classes, depending on the timeline.
  • A Refund Request form must be filled and signed by a Parent or Guardian.
  • Please note, it takes approximately 4–8 weeks for a refund request to be processed.

Refund Request: After Classes Begin (Group and Private)

  • We require four weeks’ written notice to withdraw a student from a program.
  • A Refund Request form must be filled and signed by a Parent or Guardian.
  • Informing the instructor or simply not attending does NOT constitute withdrawal. There will be no refund without a completed Refund Request form.
  • Regardless of the number of lessons attended, four weeks’ tuition will be charged, starting on the date of the Refund Request form.
  • If you have signed up using a promotion or if your child is enrolled in a camp: You will be required to pay the difference between the regular price and the promotional price you received.
  • Supply fees and extra monthly payment processing fees are non-refundable.
  • Please note, it takes approximately 4–8 weeks for a refund request to be processed.

Non-refundable Fees Include:

  • Registration fee
  • Processing fees if you are on a monthly payment plan
  • Supply or material fees
  • Short-term packages
  • Group lessons
  • Seasonal camps or classes
  • Workshops
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