Policies

The Giraffes Art School > Policies

Registration and Administration

A complete registration form must be filled out.
Teachers cannot register students. All children attending a class must already be registered.
A parent or guardian’s signature is required.
Payment must be received at time of registration, prior to the class start date.
Payment methods include:
Single payment using cash, credit card, or debit card
Monthly payments using pre-authorized credit only.
If you choose to pay on a monthly basis, we apply an extra monthly fee of $30 + GST.
Monthly payments must be received by the 15th of each month.
If you are on a monthly payment plan and your transaction is declined, we will charge a $____ late payment fee.

Group Lesson Cancellation Policy

Students cannot cancel a group lesson. You will not be refunded for a missed class.
The Giraffes Art School reserves the right to cancel classes that do not meet our minimum enrollment requirement.
If we cancel a class due to insufficient enrollment, you will be issued a full refund.
Depending on the class, we may reduce the time or continue as a semi-private course instead of cancelling. Payments will be adjusted accordingly.

Private Lesson Cancellation Policy

We require at least 48 hours’ cancellation notice.
If the cancellation is due to illness, the decision to reschedule will be up to the teacher.
Each student is allowed only one cancellation per term.
If a lesson is to be rescheduled, we will do our best to do so within the same term. However, if we cannot accommodate the change then a school credit will be issued.

Late Attendance of Private Classes

If a student misses more than half of the lesson, the teacher has the right to cancel the lesson.
There will be no refund in this case, and we cannot guarantee a make-up lesson.

Transfer to a Different Class or Teacher

First transfer request is free.
Any transfers after the first time will incur a fee of $25.
If the transfer happens due to unforeseen circumstances related to The Giraffes Art School, we will not charge a fee.

Refund Request: Before Classes Begin (Group and Private)

We will provide a full refund—including supply or material fees—if a student cancels 4 weeks or more before the first class.
We will provide a partial refund—including supply or material fees—if a student cancels less than 4 weeks before the first class. We will charge the first 1 to 3 classes, depending on the timeline.
A Refund Request form must be filled and signed by a Parent or Guardian.
Please note, it takes approximately 4–8 weeks for a refund request to be processed.

Refund Request: After Classes Begin (Group and Private)

We require four weeks’ written notice to withdraw a student from a program.
A Refund Request form must be filled and signed by a Parent or Guardian.
Informing the instructor or simply not attending does NOT constitute withdrawal. There will be no refund without a completed Refund Request form.
Regardless of the number of lessons attended, four weeks’ tuition will be charged, starting on the date of the Refund Request form.
If you have signed up using a promotion or if your child is enrolled in a camp: You will be required to pay the difference between the regular price and the promotional price you received.
Supply fees and extra monthly payment processing fees are non-refundable.
Please note, it takes approximately 4–8 weeks for a refund request to be processed.

Non-refundable Fees Include: