Registration and Administration
- A complete registration form must be filled out.
- Teachers cannot register students. All children attending a class must already be registered.
- A parent or guardian’s signature is required.
- Payment must be received at time of registration, prior to the class start date.
- Payment methods include:
Single payment using cash, credit card, or debit card
Monthly payments using pre-authorized credit only.
- If you choose to pay on a monthly basis, we apply an extra monthly fee of $30 + GST.
- Monthly payments must be received by the 15th of each month.
- If you are on a monthly payment plan and your transaction is declined, we will charge a $____ late payment fee.
Group Lesson Cancellation Policy
- Students cannot cancel a group lesson. You will not be refunded for a missed class.
- The Giraffes Art School reserves the right to cancel classes that do not meet our minimum enrollment requirement.
- If we cancel a class due to insufficient enrollment, you will be issued a full refund.
- Depending on the class, we may reduce the time or continue as a semi-private course instead of cancelling. Payments will be adjusted accordingly.
Private Lesson Cancellation Policy
- We require at least 48 hours’ cancellation notice.
- If the cancellation is due to illness, the decision to reschedule will be up to the teacher.
- Each student is allowed only one cancellation per term.
- If a lesson is to be rescheduled, we will do our best to do so within the same term. However, if we cannot accommodate the change then a school credit will be issued.
Late Attendance of Private Classes
- If a student misses more than half of the lesson, the teacher has the right to cancel the lesson.
- There will be no refund in this case, and we cannot guarantee a make-up lesson.
Transfer to a Different Class or Teacher
- First transfer request is free.
- Any transfers after the first time will incur a fee of $25.
- If the transfer happens due to unforeseen circumstances related to The Giraffes Art School, we will not charge a fee.
Refund Request: Before Classes Begin (Group and Private)
- We will provide a full refund—including supply or material fees—if a student cancels 4 weeks or more before the first class.
- We will provide a partial refund—including supply or material fees—if a student cancels less than 4 weeks before the first class. We will charge the first 1 to 3 classes, depending on the timeline.
- A Refund Request form must be filled and signed by a Parent or Guardian.
- Please note, it takes approximately 4–8 weeks for a refund request to be processed.
Refund Request: After Classes Begin (Group and Private)
- We require four weeks’ written notice to withdraw a student from a program.
- A Refund Request form must be filled and signed by a Parent or Guardian.
- Informing the instructor or simply not attending does NOT constitute withdrawal. There will be no refund without a completed Refund Request form.
- Regardless of the number of lessons attended, four weeks’ tuition will be charged, starting on the date of the Refund Request form.
- If you have signed up using a promotion or if your child is enrolled in a camp: You will be required to pay the difference between the regular price and the promotional price you received.
- Supply fees and extra monthly payment processing fees are non-refundable.
- Please note, it takes approximately 4–8 weeks for a refund request to be processed.
Non-refundable Fees Include:
- Registration fee
- Processing fees if you are on a monthly payment plan
- Supply or material fees
- Short-term packages
- Group lessons
- Seasonal camps or classes
- Workshops